Frequently Asked Questions

What personal information do you require?
To sign up to Wiltshire and Swindon Community Messaging, you are required to complete a registration form online, which will help us to send tailored and relevant messages to you.

Will you share my details with other agencies?
During the registration process and from your administration area you will have the opportunity to review and select additional licensed information providers who will, if authorised by you, be able to see your data and send you messages. Although all the information providers listed may not be actively using the system at this time, you will be notified as they come on board. You can remove any information provider at any time.

Will you send me spam?
No, the only communication we will have with you will be via Wiltshire and Swindon Community Messaging emails, text and voicemails. This could include an occasional consultation via email.

Can I stop receiving messages from Wiltshire and Swindon Community Messaging?
You can opt out of the entire system or update your settings to configure the types of messages that you want to receive and remove the ones you don’t want. Emails from Wiltshire and Swindon Community Messaging have a link at the bottom to ‘Change settings’. Simply click on this link to review your settings and update them.

Why do you ask for my email address, telephone and mobile number?
The main way we will be communicating with people signed up to Wiltshire and Swindon Community Messaging is via email so if you have an email address please add it during the sign up process. We will also be sending text and voicemails when appropriate so you can also choose to enter your telephone and mobile phone numbers.

How will I know emails are from Wiltshire and Swindon Community Messaging?
All Wiltshire and Swindon Community Messaging emails are sent within the secure Neighbourhood Alert system and are clearly branded as being from Wiltshire and Swindon Community Messaging.

Can I reply to the email?
Yes. Clicking on the ‘Reply’ link within the message will send your reply to the person who sent the message.

Do you read the reply emails?
Yes.  Please be aware that sometimes we will not reply if it is simply information you want to pass to us for our attention. Even if you do not hear from us directly then please be assured that everything you send us will be actioned or reviewed.

Do others see my email address?
No, other subscribers will not see any of your details.

Can I forward or print Wiltshire and Swindon Community Messaging updates and share them with friends or are they confidential?
These emails are not confidential and we welcome you to introduce others to the scheme. We do advise that you remove any personal details you do not wish to share, such as email addresses. Friends and family can sign up to Wiltshire and Swindon Community Messaging by visiting www.wiltsmessaging.co.uk

Can I change my contact details if I move house or internet provider?
Yes. Use the links at the bottom of the Wiltshire and Swindon Community Messaging email or visit your account details on the Wiltshire and Swindon Community Messaging website – www.wiltsmessaging.co.uk.

Can people without internet access sign up to Wiltshire and Swindon Community Messaging?
Yes. People without internet access can be signed up by a friend or family member on their behalf by visiting www.wiltsmessaging.co.uk
You can also print off and complete a paper application form for a friend or family member who does not have internet access and return this to your local police officer, police station or post to:
c/o Community Messaging
Corporate Communications
Wiltshire Police HQ
London Road
Devizes
Wiltshire
SN10 2DN

Does Wiltshire and Swindon Community Messaging cost me anything?
No. Wiltshire and Swindon Community Messaging subscription is free. No other charges or fees will be incurred.

Is this to replace Neighbourhood Watch?
No. This will not be replacing any Neighbourhood Watch schemes. We hope it will complement existing schemes and initiatives. Wiltshire and Swindon Community Messaging has been set up in conjunction with Wiltshire and Swindon Neighbourhood Watch Association. One of the aims of Wiltshire and Swindon Community Messaging is to improve the way in which police and watch schemes are able to communicate with and support each other within the community.

Can I report crime by email?
No. Wiltshire and Swindon Community Messaging is not intended to receive information about crimes. You can report crimes by calling 101. In an emergency always dial 999.

Can I use Wiltshire and Swindon Community Messaging in an emergency?
No. In an emergency you should always dial 999. An emergency is when there is a risk of serious injury, there is risk of serious damage to property, you suspect a crime is in progress or there is a serious incident which needs immediate police attendance. For non-urgent matters call 101.

Does this replace telephone calls?
No. If you need to speak to Wiltshire Police please contact us on 101 in a non-emergency. In an emergency always dial 999.
 
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