Rogue Traders

Alert message sent 28/03/2019 08:53:00

Information sent on behalf of Wiltshire Police

On 27/3 at 1035hrs two males attended at address in Whitegates Castle Combe. The two young male suspects have offered to do some gardening for the elderly resident. Resident has accepted. The two male suspects have then bumped up the price to a large amount. One male has distracted one resident and the other has followed the other resident upstairs and resident has then handed over cash.

A reminder to be vigilant and do not accept work from door to door callers.

A genuine trader won't:
•Call without an appointment
•Ask you to go to the bank to withdraw cash or make a money transfer
•Offer to take you to the bank to withdraw cash for payment
•Ask you to pay in full before the work is complete
•Insist that you make a decision about the work they're offering to do on the spot
•Bully or scare you into doing the work

If you do think you need some work doing:
•Contact a Buy With Confidence accredited trader
•Get a number of quotes
•Get a written estimate detailing exactly what work will be carried out, how much it will cost and what the terms of payment are.

Doorstep sellers
As well as calling at your door and offering to carry out work on your home, other rogue traders try to sell poor quality goods for highly inflated prices.
It can be difficult to refuse some sales people on your doorstep and you can be pressured into buying something you do not want or that is not good value for money.

Simple steps
1.Check the trader’s identity: were you expecting them? If not, but you are interested in what they are selling, ask them to come back at a more convenient time and try to have another person with you.
2.Take control: you ask the questions and try to remember that it is a business situation.
3.Be aware that doorstep sellers are not your friends: watch out for clever sales techniques where you may be made to feel like you have lots in common.
4.Don’t sign on the spot: even if it means that you could lose a ‘special discount’. Take time to reflect, think about your purchase and shop around.
5.You have a right to cancel: If you do purchase something for more than £35 from doorstep sales people you have 7 days to change your mind. This information should be given to you in writing by the sales person.

Report anything suspicious to Wiltshire police on 101 or to Wiltshire Council Trading Standards on 0300 456 0100

Message sent by
Elizabeth Duncan (Police, Community Support Officer, Wiltshire North Community Policing Team)

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