Letter from Superintendent Phil Staynings ahead of the Bank Holiday weekend

Alert message sent 23/08/2019 10:36:00

Information sent on behalf of Wiltshire Police


Dear residents,

With just a few weeks left of the school summer holidays, we are approaching the
end of one of our busiest periods of demand on our 999 and 101 call handlers based
here in Devizes.

We would like to continue to remind you of the importance of calling the right
number, and the right agency, in your time of need. This is not only to reduce the
demand on our ever-busy service, but also to ensure you receive the appropriate
action quickly.

During the summer, we often see an increase in calls to both our 101 and 999 lines,
and the majority of these calls will be for genuine emergencies or will require police
assistance. However, we will often receive calls – especially via 999 – which are not
emergencies and are simply blocking the lines for those in a life or death situation
who urgently need our help.

Please remember, dial 999 if:

o You need an immediate response because a crime is in progress or you think
it is.
o You or someone else is injured or there is a threat to life.
o A serious road traffic collision has taken place.
o Violence is being used or threatened.

Dial 101 when you need to speak to the police but your issue is less urgent. Dial 101 if:

o You want to report a crime/issue that does not require an immediate
emergency response.
o You or someone else are not in immediate danger.
o You would like to speak to your local police officer.
o You want to provide information about a crime.

For common issues such as fly tipping or noise complaints, call your local authority. If
you are unsure who to contact, try the askthe.police.uk website which has a huge
library of frequently asked questions.

I’d also like to remind you all that some crimes can now be reported online. Please
visit the Wiltshire Police homepage at www.wiltshire.police.uk and click ‘report’.

Have a safe bank holiday weekend, and please rest assured, we are always here for
you should you find yourself in a real emergency.

Thank you,

Superintendent Phil Staynings
Message sent by
Katie Bond (Police, Media Officer, Wiltshire)

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