Crime prevention advice following incident where scammers targeted woman in Trowbridge

Alert message sent 01/02/2022 16:38:00

Information sent on behalf of Wiltshire Police

We are continuing to remind the public to be aware of telephone fraud after two men were arrested following an incident in Trowbridge.

On Saturday evening (29/01), a woman in the town received a call on her mobile from a man posing as an employee of her bank’s fraud department.

She was told that there had been fraudulent transactions on her accounts and that she should put her bank cards in an envelope so a courier could collect them the following day.

The victim, a woman in her 60s, then realised that this was likely to be a scam, so contacted Wiltshire Police.

Officers arranged to attend her street around the time the cards were due to be collected and apprehended two men who were seen to arrive at the location.

The men, aged 24 and 26 and from Leicester, were arrested on suspicion of attempted theft and taken to Melksham Police Station.

They have since been released under investigation while our enquiries continue.

Sergeant Charly Chilton, from Trowbridge Community Policing Team, said: “We hear about these types of scams quite a lot and are trying to constantly educate the public and raise awareness of the tactics that these types of fraudsters use.

“The woman in this case did exactly the right thing and was understandably suspicious about what was being asked of her, so she called the police.

“We hope these arrests raise awareness of the scams that fraudsters use and help prevent someone else falling victim in the future.”

Please remember:

- Your bank and the police will never ring and ask you to verify your PIN, withdraw cash or purchase high-value goods. They’ll also never come to your home to collect your card, cash or purchased items. If you get a call like this, end the call.

- If you get a call from your bank or the police, make sure you know who the person is before handing over any personal details. You can do this by calling your bank (the number on the back of your card) or the police (101) on a different phone line.

- To get a different line, use a phone owned by a family member, friend or neighbour. This is because scammers can keep phone lines open after pretending to hang up. So while you think you’re making a new phone call, the line is still open to the scammer, who pretends to be someone from your bank or the police.

- Depending on your bank, the security questions they ask may be different, but they’ll never ask you to authorise anything by entering your PIN into your phone.

- Never send money abroad to a person you've never met or to anyone you don’t actually know and trust.

- Likewise, never agree to keep your online relationship a secret. This is a ploy to get you not to tell your family and friends, who’ll see the scam for exactly what it is.

For more advice please visit
Message sent by
Siobhan Stayt (Police, Media Officer, Wiltshire)

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